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No NBN internet connection

keigoleung
Level 2

Modem is unable to connect.
Can anyone please check?
Thanks
Ken

2 REPLIES 2
keigoleung
Level 2

Looks like it is back on now.

Ahra_G
Moderator

Hi @keigoleung

 

For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

 

 

I've ran a remote test and it does show that your service is now working. Please don't hesitate to reach out to us again should you require further assistance.

 

-Ahra_G