No NBN internet

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Level 1c
The internet dropped out sometime last night. I’ve contacted TPG on two occasions and testing determined it was the modem.

HOWEVER, we bought a new modem and have the same issue.

When configuring the modem, it tries to configure the internet connection and says my ISP username and password is incorrect. I’m using the same as my tpg login details.

Any ideas on a fix as it’s not the modem and TPG have put their hands up and said it’s not a fault on their side.
1 REPLY 1
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Moderator

Hi @nayohme,

 

Welcome to TPG Community!

 

We have located the account using your community details. We can see that your concern has been escalated to our Engineering Team.

 

We have made a follow up and we have advised the case engineer to contact you within the day to discuss the progression of the case.

 

Let us know via PM should you have a preferred contact number and time. Thank you.