No NBN

[Wmj1361]

Is there an outage in Rowville, Victoria, 3178 as we have no NBN and haven’t for approximately 3 hours

[Ahra_G]

Hi Wmj1361,

Welcome to TPG Community! 

There is no known reported issues in your area since yesterday and today however we'd like to assist further. 

Any chance you can send your Customer ID or username via private message so we can check the status of your connection? 

Cheers! 

[jshankar8]

Hi 

I have not been having internet for the last 24 hours.

[Erika]

Hi @jshankar8, 

Welcome to the Community! 

I'm sorry to hear that you're experiencing an issue with your connection. We'd be happy to get this followed up further and find out what's happening.

I've located your account using your Community details and can see that this case has been escalated and is under assessment by our Engineering team. 

I've now flagged this case as a matter of priority and has requested for an urgent call back to provide you their next step in resolving this for you. 

They'll be in touch on the number that we have on file today between 2pm - 3pm. 

Please let us know should you need further assistance.