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No NBN

Level 1d

Vanessa

0490xxxxx
 

Highlighted
Moderator

Hi @yafei253699,

 

Thanks for the details. Please confirm your Username/Customer ID and the complete address on file.

 

Cheers!

Level 1d

Tzu-Yang CHEN

040205XXXX

XX/XX Toolambool road Carnegie 3163

Moderator

Thanks for passing on the details, @yafei253699

 

I have modified your post since it contains your account information. 

 

Based on the recent update provided by NBN Co, a network degradation issue is under investigation. At this point in time, we still have no new updates to report on and NBN is still looking into this network issue. We will surely be in touch once  we hear from their team.

 

We apologise for the inconvenience caused. 

 

 

Regards,

Ahra_G

Moderator

Hello @yafei253699

 

Based on the recent update on your account, an Engineer has already been in touch with you and advised you that NBN technicians have been working on restoring your connection in the soonest possible time.

 

The assigned Engineer will continuously provide you with updates where possible. 

 

 

Regards,

Ahra_G