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Hi @Bitblocker
We'd like to check on what happened with your service since there's no outage affected it.
Shoot me a PM with your TPG username or customer ID number to assist you.
BasilDV
Hi @Bitblocker
This has been raised to our Engineering team for further investigation as we can't confirm if there's a fault on the line.
An assigned Engineer will be in touch with you within 24 to 48 hours once an update becomes available.
Have a good day.
BasilDV
I was given ticket number XXXXXXX and had to cancel an NBN visit. I need to reschedule.
Any help appreciated.
Hi @Bitblocker
We'd like to arrange a call from our Engineering team to discuss the request to reschedule the visit.
Shoot me a PM with your preferred time and best number to be contacted today.
BasilDV
Hi @Bitblocker
We understand that our team has been in touch and a new NBN technician schedule has been booked.
Further updates will be provided once available.
BasilDV