No VDSL connection

[Bitblocker]

My VDSL connection went down almost 24 hours ago. I tried all the troubleshooting steps but no change - my modem shows a blank DSL light which suggests no line sync.

I checked for NBN outages in my area and found nothing relevant.

Help needed please.

[BasilDV]

Hi @Bitblocker

We'd like to check on what happened with your service since there's no outage affected it.

Shoot me a PM with your TPG username or customer ID number to assist you.

BasilDV

[Bitblocker]

Still no DSL connection.

[BasilDV]

Hi @Bitblocker

This has been raised to our Engineering team for further investigation as we can't confirm if there's a fault on the line.

An assigned Engineer will be in touch with you within 24 to 48 hours once an update becomes available.

Have a good day.

BasilDV

[Bitblocker]

I was given ticket number XXXXXXX and had to cancel an NBN visit. I need to reschedule. 

Any help appreciated. 



 

[BasilDV]

Hi @Bitblocker

We'd like to arrange a call from our Engineering team to discuss the request to reschedule the visit.

Shoot me a PM with your preferred time and best number to be contacted today.

BasilDV

[BasilDV]

Hi @Bitblocker

We understand that our team has been in touch and a new NBN technician schedule has been booked.

Further updates will be provided once available.

BasilDV

[Bitblocker · Accepted solution]

Hi,

NBN tech came today and identified a fault in the copper pairs.

All fixed now.

Thanks for your help. Good service from TPG and NBN.

[BasilDV]

Glad that this has been resolved @Bitblocker.

Have a good day!

BasilDV