No confirmation email after submitting NBN account cancellation request

[hmk16]

Hi TPG team,

I have submitted an NBN account cancellation request but since then I have not received any email that TPG has acknowledged. Can you help to look into this and follow up please?

a/c: 7421445

Thank you,

khm16   

[celestter]

Check your Spam folder: There's a chance the confirmation email might have landed in your spam folder.

Contact TPG directly:

• Phone: You can call TPG's customer service line at 13 14 23. This is the number for general inquiries and cancellations.
• Email: You can send an email to cancel@tpg.com.au including pixel speedrun your account details and referencing your previous cancellation request.

[adib_rahmang]

Hi @hmk16,

If you didn’t find anything in your spam/junk folder, send me a private message and I'll check out what’s going on.

[hmk16]

Hi adib_rahmang,

I have sent you a private message to follow up on the matter, Thank you.

Regards,

hmk16