From: Michael Heffernan [mailto:email@example.com]
Sent: Friday, 20 March 2020 2:02 PM
Subject: No service or response from TPG
Dear Sir / Madam,
I have without success tried through numerous portals to get an answer from TPG as to why they stated see email below that my service problem was fixed and operating when I have neither home phone or ADSL2+ services.
I wish to cancel this service as I am being charged for a service which is not being provided.
There seems to be no format available to enable the cancellation so if I do nit have a response within 24 hours I am lodging a complaint with the TPlease contact me asap Mobile 0414922702.
Email from TPG:
ADSL2+ with Home Phone ACTIVE
Before attempting the troubleshooting steps, we recommend that you do the following below.
If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php
In your case, our Engineers have detected a fault within the copper network and lodged the fault with Telstra. They've advised that their technician will check the service and aim to resolve the issue as soon as possible. Further updates with the case will be given via SMS or phone call by your assigned Engineer.