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No home phone or ADSL2+

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Level 1a

From: Michael Heffernan [mailto:michael@heffernan.com]
Sent: Friday, 20 March 2020 2:02 PM
To: 'adsl_helpdesk@tpg.com.au'
Subject: No service or response from TPG

 

Dear Sir / Madam,

 

I have without success tried through numerous portals to get an answer from TPG as to why they stated see email below that my service problem was fixed and operating when I have neither home phone or ADSL2+ services.

I wish to cancel this service as I am being charged for a service which is not being provided.

There seems to be no format available to enable the cancellation so if I do nit have a response within 24 hours I am lodging a complaint with the TPlease contact me asap Mobile 0414922702.

Email from TPG:

  ADSL2+ with Home Phone ACTIVE                       

                                                                              

 

Edited

1 REPLY 1
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Moderator

Hi @kava17

 

Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at https://www.tpg.com.au/servicestatus
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

 

In your case, our Engineers have detected a fault within the copper network and lodged the fault with Telstra. They've advised that their technician will check the service and aim to resolve the issue as soon as possible. Further updates with the case will be given via SMS or phone call by your assigned Engineer.

 

BasilDV