No intenet connection / orange uni d 1 light

[Aline]

Hi,

I have lost my NBN internet connection since last evening. I have checked my NBN box and there an orange light for the Uni D1. I have restarted my modem several times since yesterday and just attempted a reset of the modem without success. All cables are connected normally! 

What is the problem?

[Riezl]

Hi @Aline,

Welcome to TPG Community!

We're sorry to know that your service has been interrupted and we apologise for the inconvenience this is causing you.

We'd like to look into this and help with the resolution. Please PM us your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Will]

Hi @Aline 

Thanks for your email informing us that the service is already working after contacting our Technical Team. Don't hesitate to leave a comment if you have other concerns.

Regards,