Get online support
Hi @bpollard21,
Welcome to the Community!
We have likewise replied to your thread located here:
https://community.tpg.com.au/t5/Modems-and-Devices/Modem-is-Unable-to-Detect-Ethernet-DSL-cable/m-p/...
We'll wait for your account details via private message so we can check the status of your connection.
Regards,
Ahra_G