TPG Community

Get online support

No internet Connection

bpollard21
Level 2
Hi there,

On Friday night (24/5/19) my internet dropped out and Ive been unable to reconnect it. Ive had this issue before and it usually resolves itself within an hour or so but not this time.

Im using a Netgear D6000 and my router cannot detect the phoneline that is connected to the Modem, ive tried rebooting the router, restoring factory setting, unplugging, the 30-30-30 method and nothing has worked so i can rule out the modem being the fault.

How can i get my phone line tested by TPG? The last time this happened i believe there was an issue with the street pillar or the exchange.

NBN upgrdes are currently happening in my suburb (ACT 2904) so i hope this isnt part of the problem.

Thanks,
1 REPLY 1
Ahra_G
Moderator

Hi @bpollard21

 

Welcome to the Community! 

 

We have likewise replied to your thread located here:
https://community.tpg.com.au/t5/Modems-and-Devices/Modem-is-Unable-to-Detect-Ethernet-DSL-cable/m-p/...

 

We'll wait for your account details via private message so we can check the status of your connection. 

 

Regards,

Ahra_G