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No internet, DSL light off

Kitty9441
Level 2
We’ve been without internet for over 24 hours now. No internet or DSL light on the modem. Have tried resetting and also a new router/modem, still same issue.
Called yesterday and had issue escalated but no reply today. Need fixed as working from home, please help!
1 REPLY 1
Shane
Moderator

Hey, Kitty9441

Let us help and get to the bottom of this. To better understand what causing issues with the service, send us a Private Message with your details (Username/Customer ID together with the address on file).

Regards,

 

We’ve been without internet for over 24 hours now. No internet or DSL light on the modem. Have tried resetting and also a new router/modem, still same issue.
Called yesterday and had issue escalated but no reply today. Need fixed as working from home, please help!