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No internet. Modem PPPoE settings are zeroes.

jopaul
Level 2
Our internet connection is unstable or not connected.

The modem’s settings are zeroes then intermittently gets assigned PPPoE and the internet works again. Then about 30 seconds later it gets zeroed again. Repeat.

This results in the internet dropping off and staying off. Then coming back on, then dropping off again to the point that it’s unusable.
1 REPLY 1
Ahra_G
Moderator

Hi @jopaul

 

You may PM us with your TPG details so we can remotely check your service for connection issues. 

 

Thanks! 

Ahra_G