No internet access

[jenydiaz]

Hi.
I dont have internet connection at home after a month passed. Tpg technician come home and he escalated the issue. Nbn technician says that Nbn is fine. That the problem is on the Tpg side. I keep calling support everyday. And they keep asking me the same questions. But still internet is not working.

[Shane]

Hi @jenydiaz ,

Welcome to the community!

We're sad to know that you're having issues with the service. We'd like to take this opportunity to turn around your experience and get to the bottom of this. To better understand the situation, shoot me a private message with your account details (Username/Customer ID together with the address  on file).

How do I private message (PM) in the community 

Regards,