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No internet after installation and no help available.

AlexZ
Level 2

It's been 24 hrs since fibre was, in theory, taken to my house.

I called the afternoon after the morning of the installtion and was told it was going to finalsied very soon. I waited 50mins on hold for that information.

Still nothing this morning - I've been on hold for 1 hr and 5mins now.

Is there anybody out there?

1 REPLY 1
Ahra_G
Moderator

Hi @AlexZ,

 

We're here to help and check the status of your service. Please send us a private message and we'll pull up your account. 

 

-Ahra_G