Hi @neworiental2018
Welcome to the Community!
We were able to locate your account using your community details and understand that you've been in touch with our Tech team.
They've found out that the WiFi of your modem was Off, which is why you were not able to receive the connection. The issue was resolved after you turn On the WiFi on the modem/router.
If you need further assistance, please let us know.
BasilDV
