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Hi @dondee0406,
Welcome to TPG Community!
We were able to locate your account using your community details and it shows that you've been in contact with our Tech team.
The case was escalated to our Engineering team as they've detected an evident line fault which caused the issue. Our Engineering team has raised the issue with Telstra and we were advised that their technician will look into your service On or before the 17th of February 20129. Your attendance is not required.
Further updates will be given by your assigned Engineer once available.
Kind regards,
BasilDV
Hi,
Can we expedite the resolution please? It has been 7 days of not having internet, and this really affects my job as I am working from home. Someone called me that it will be fixed last Monday and Tuesday but still it is not.
Hi @dondee0406, we can see that your issue has been lodged to Telstra, who has committed to send a technician anytime between now and 17/Feb/2019.
We'll chase the matter with our Engineering Team to fast track the resolution.
You will be contacted by the case engineer via SMS or a phone call as soon as a new update becomes available.
Let us know should you have further queries. Thank you.
Hi @dondee0406,
We apologise for the inconvenience.
I've checked the account and our Engineering team is still waiting for the report of the Telstra technician that came to your premises this morning.
Our Engineering team is monitoring the account and will be in touch once an update is available.
Kind regards,
BasilDV
Hi @dondee0406,
Based on the latest log in the escalated fault, our Engineering Team is still waiting for the job completion scheduled today advised by Telstra. We will chase this up with them and request for immediate feedback within the day.
We apologise for the inconvenience.
Regards,
Hi,
Any updates on this please?