TPG Community

dondee0406 · ‎25-01-2021

Hi TPG, We tried following the steps mentioned on how to check the "slow Speed Issue". But still, the speed did not improve. Please take a look at the screenshot of the speed test conducted during the wifi connection and during directly connected to the modem/router. We checked our plan it is NBN50, I think 0.7mbps is too slow for this plan. We are concern about the upload speed because it is just 0.7mbps, which clearly affecting our work when uploading some documents to our server since we are working from home. Please help check Regards Dondee0406

dondee0406 · ‎22-01-2021

Pls help, our upload speed is very slow. Can you please check it out and see Our download speed is fine.

dondee0406 · ‎08-08-2020

Technician came in, installed NBN box, hook up my router, and now we have connection. But i received this message from tpg that they cant see me online. An i missing something?

dondee0406 · ‎22-07-2020

Sent you a pm already.

dondee0406 · ‎22-07-2020

Hi, I inquired already about my NBN account to be transferred to our new home. The customer representative said that they will check with the NBN provider, and they will call me within 24-48 hours, but they did not call me since Saturday. We need this to be finalized because when we move we need our internetworking because we are working from home.

dondee0406 · ‎18-02-2019

Is there any update on this pls? Half day passed already and it seems we are not seeing any resolution on this matter, no engineer went today or yesterday to follow up any fixing. We are waiting for sooo long and it affects my work from home job and currently using my mobile data on my own expense since you do not provide any temporary internet donggle. My guess is this will still not be fixed today and we just keep on following up until we get tired.

dondee0406 · ‎18-02-2019

Hi, Any updates on this please?

dondee0406 · ‎17-02-2019

Is there any update on this please? It is near 11 days that we do not have internet. And I really need to work from home tom, I cannot afford to do any more commute in my health condition. As promised this will be fixed by 17 Feb. The Telstra Engineer went here yesterday and said he will be fixing it but still to no avail. This is taking tooo much time already let us know if you can still give the service that we need or we can just need to change service provider.

dondee0406 · ‎16-02-2019

Is there any update on this pls? An engineer who said he was from TPG went here this morning so we assume he will fix it but after few minutes he just left and the issue is still not fix. We are expecting this to be fix by today or tomorrow as promised. As this is affecting my job as I am working from home as I am pregnant and cannt do much physcial activities.

dondee0406 · ‎13-02-2019

Hi, Can we expedite the resolution please? It has been 7 days of not having internet, and this really affects my job as I am working from home. Someone called me that it will be fixed last Monday and Tuesday but still it is not.

dondee0406 · ‎08-02-2019

Hi, Since last night we do not have internet connection, i noticed that internet and adsl have no lights. Tried isolating the problem by connecting directly via LAN, but still no internet. Pls do help

TPG Community

About dondee0406

Re: 0.7 mbps slow upload speed

0.7 mbps slow upload speed

NBN active but we cant see you online

Re: Moving Home

Moving Home

Re: No internet and adsl light

Re: No internet and adsl light

Re: No internet and adsl light

Re: No internet and adsl light

Re: No internet and adsl light

No internet and adsl light