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Mi. Service was. Installed monday morning and surprisingly today is not working. Is there any problem, something I should know? Also the phone. Service are no answering calls

Hi @6447140,


Welcome to the Community! 


I've managed to pull up your account using your Community details and can see that your case is now being handled by our Engineering team. 


Based on their assessment, they've detected a physical fault on the line near the exchange that is affecting your services. They've now raised this to Telstra. 


Currently, Telstra has confirmed that they will be sending their own technician anytime between now till 16 February to resolve this issue. 


As the location of this physical line fault is near the exchange, attendance to your premises is not need for this kind of booking. 


Once the job order from Telstra has been completed, our Engineers will continue to contact you to confirm the status of this case. 


We've also flagged this to our Engineering team to ensure that you're case will be prioritised. 


If you ever need additional help, please feel free to bump up this thread for us to assist you further. 




Hi @6447140,


Our Engineering team was trying to contact you to no avail.


We can see that the service is already working and within specification after the Telstra technician attended the job and fixed the fault within the copper network.


Should you require further assistance, please let us know.


Kind regards,