Get online support
Hi @Startsat60
Before attempting the troubleshooting steps, we recommend that you do the following below.
If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php
In your case, our Engineers detected a fault within the copper network and lodged a fault with Telstra. Their attending technician repaired the fault and restored your service.
BasilDV