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No internet connection and no response via email or support online chat

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Level 2
Level 2

Hi Team,

I understand these are challenging times, however i expect a response and assistance in troubleshooting why i get no internet connection from a newly set up ADSL2+ modem installation.

No internet light comes on, have followed all set up procedures and manual troubleshooting guides.

2 REPLIES 2
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Level 2
Level 2

In the interest of minimising your templated responses, yes i have checked if there is a service outage, yes i have checked your online support pages for troubleshooting guides, yes i have emailed helpdesk, yes i have tried the online chat, no i have not had an adequate response on any forum.

 

Thanks,

CM

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Level 8

Can you plug your home phone directly into the wall socket to check for dial tone. If no tone, you probably have a line fault. Depending on the modem, the ADSL light may continue to blink.

Have you set your TPG userid and password in the modem configuration?