TPG Community

Get online support

Old ADSL settings preventing me changing NBN HFC plan

Highlighted
Level 2

I receive an adsl_comms thread exists error when trying to change my NBN HFC plan - please fix my account, remove the ADSL settings as this account no longer exists. The phone number porting over NBN HFC is to complete so there is no reason for ADSL codes to be on the line anymore.

1 REPLY 1
Highlighted
Moderator

Hi @chillerspoon

 

The change of plan case may be delayed or will not be processed, while the phone number from your ADSL service is being ported to the NBN service.

It requires a few hours for the whole account to be updated. We understand that the change of plan to NBN50 from NBN12 has been applied after it went through on Tuesday evening.

 

Should you require further assistance, please let us know.

 

BasilDV