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No internet connection in kogarah over 3 weeks !!!

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Level 1

It has no any interent connect since 10th Feb 2020.

 

It still not fixed the issue over 3 weeks. 

 

I am wondering why it takes so long and still not fixed the issue, It is annoying to our life. 

 

 

1 REPLY 1
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Moderator

Welcome to the Community @stephanieshen

 

Before attempting the troubleshooting steps, TPG recommends that you:

 

1. Check our Service Status at https://www.tpg.com.au/servicestatus

 

2. "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

 

If you are still unable to connect to the Internet, please proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

 

In your case, our Engineers have detected a fault within the copper line and lodged it with Telstra. A technician visited the site and identified that the main copper pair is faulty. They resolved the issue by replacing the faulty pair.

 

If you need further assistance, please let us know.

 

BasilDV