No internet connection - no light on modem

[timellen]

Have checked NBN status on NBN website, all ok, have powered down and restarted all to no change.

both wifi lights on and power, no other lights.

pls help urgently  !

[raver4221]

Check phone outlet & that cable hasn't been knocked out at all even a little when floors been vaccummed.

[raver4221]

Otherwise check emails or TPG website 4 service upgrades 4 your area U live,cause TPG mess me to say they were doing upgrades on their NBN in my area and that may have disruption to service

[Riezl]

Hi @timellen , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community