No internet connection

[Dan8]

My internet is down at the moment. However, according to the connection status test in the TPG app it is working fine. Clearly something is not right.

This kind of thing happens more often. Sometimes it resets itself other times not.

What do you recommend?

Could the modem be due for replacement?

[BasilDV]

Hi @Dan8

We checked the account and tested the line, but was not able to detect the modem/router.

If the device is On and connected to the wall socket, then it means that there's a fault within the line.

We already raised this with our Engineering team and someone will be in touch with you via SMS or phone call for further discussion.

BasilDV

[Dan8]

It looks like you tested during a period when it was turned off for cleaning etc. Please try again

[Ahra_G]

Hi @Dan8, recent update on the account indicated that a tech visit is booked on 12 January 2022.

Please ensure that you or someone of legal is present during the visit. 

Further updates will be communicated by the assigned Engineer via phone call or SMS. 

Regards,

Ahra_G