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Are you FTTN? And if you have VOIP have you got dial tone?
The most common fault cause on FTTN is a problem (intermiitent or soiid) in the copper joints to the node.
Some modem/routers like the VX420 will reset automatically after the fault has cleared. Other makes might need rebooting
FTTN is fibre to the node. That is a copper run to a street node near you. The lead into your home is a 'normal' telephone line plugged into DSL on your modem/router.
Yes you may well be affected by the outage you found.
Hi @idreesshah,
We recommend to always visit our Service Status page to check for maintenance/outage: https://support.tpg.com.au/servicestatus
If your address is not listed, please send us a private message and we'd be happy to help!
-Ahra_G