Welcome to TPG Community!
We were able to locate your account using your community details and it seems that you were able to reach our Tech team via email.
You were advised that the service was lost due to an NBN outage in your area. We've checked our NBN tools and the outage is already resolved.
We can see that the NBN NTD box is already getting the signal, but your modem won't authenticate. Please restart your modem for it to reconnect to the server.
Should you require further assistance, please let us know.