Hi @Freyaxxx,
Welcome to TPG Community!
We were able to locate your account using your community details and have run some remote test.
We've detected a possible fault within the copper network, but can't verify if it's within the internal wiring or external wiring. The case has been escalated with our Engineering team for further investigation and they'll be in touch with you via SMS or phone call within 24 to 48 hours.
Should you require further assistance, please let us know.
Kind regards,
BasilDV
