Welcome to TPG Community!
We have located the account using your community details and we can see that your connection is up and running for more than 8 hours now.
If you are still having issues with the service, please let us know so we can investigate further. Thank you.
I did run initial test on the line and there appears to be no connection being detected.
I have raised the issue now to our Engineering Team for further investigation. Please ensure to still leave your modem connected and turned on at all times for testing purposes.
An update should be provided within the next 24hrs. Should you have a preferred time to be contacted, please don't hesitate to let us now.