No internet connection

[Evelynf3]

I don’t have internet connection since yesterday any updates for Shelley WA area?

[Will]

Hi @Evelynf3 

Welcome to the Community!

There are no network-related issues that will affect your connection. However, it appears that your modem is unable to detect a signal from the line. We're not sure yet where the fault is coming from. Additional tests are needed to check what's affecting your connection. Since this will have to be done real-time, it would be best for our Technical Team to contact you and perform the test while you're on the phone with them.

Can you PM me your best contact number and preferred time for a call back? For your reference: How do I private message (PM) in the community

Regards,

Will

[Will]

Hi @Evelynf3 

The issue has been raised to NBNCo already. An NBN technician appointment has been booked for tomorrow between 8AM-12NN. Updates regarding the outcome of the tech visit will be provided directly by an Engineer.