Hi @JenB1978
Welcome to TPG Community!
We were able to locate your account using your community details and checked the NBN service.
It appears that there's an outage within the NBN network that affected your service and we were advised by NBN Co that their technician is currently on site investigating the fault.
Further updates will be given via SMS or phone call by our Outage monitoring team as soon as it becomes available.
We apologise for the inconvenience.
BasilDV
