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No internet connection

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Hi there,

I am using ADSL2+ internet service with Huawei modern HG532D. There was no internet connection at all since Wednesday night, and I pressed the reset bottom on the modern trying to fix the connection problem. After the reset, the Wifi connection keeps saying that the password is wrong and has been changed. So what can I do at the moment? Contact the TPG technical support?


Thank you


Good day @dixon93426,


Welcome to TPG Community!


I can detect that the internet is working and your modem is getting a good sync speed. Now, since you press the reset button of your modem all of the settings has gone back to its default including the WiFi password.


I have sent you a Private message of the default WiFi password of your modem.


Let us know should you require any assistance.


Kind regards,