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Modem issues and dropouts FTTN

Level 1b

Is it usual for the modem to “ Registering with VoIP number xxxx xxxx “ every 5 minutes ?

 

Manufacturer:Huawei Technologies Co., Ltd.
ProductClass: HG658
SerialNumber: E7P7S17916918530
IP: 192.168.1.1
SoftwareVersion: V100R001C216B015SP02

2010-1-1 10:23:10 User Management web 1 User admin login from 192.168.1.3 successfully.
2010-1-1 10:18:22 User Management web 1 User admin logout from 192.168.1.4.
2010-1-1 10:9:41 User Management web 1 User admin login from 192.168.1.4 successfully.
2010-1-1 10:0:46 Security Notice cms 1 System up
2010-1-1 10:2:55 User Management web 1 User admin login from 192.168.1.3 successfully.
2010-1-1 10:0:46 Security Notice cms 1 System up
2018-2-12 5:43:51 Daemon Management web 1 Reboot from the LAN side.
2018-2-12 5:42:34 User Management web 1 User admin login from 192.168.1.4 successfully.
2018-2-11 22:12:34 Voice Notice voice 1 Un-Registering with VoIP number 024368xxxx to Register server uni-v1.tpg.com.au successfully
2018-2-11 22:12:31 Daemon Notice cms 1 WAN connection TR069_VOIP_INTERNET_R_VID_2 disconnected.(ERROR_NONE)
2018-2-11 22:12:29 User Notice cms 1 DSL deactivate
2018-2-11 22:10:14 Voice Notice voice 1 Registering with VoIP number 024368xxxx to Register server uni-v1.tpg.com.au successfully
2018-2-11 22:5:14 Voice Notice voice 1 Registering with VoIP number 024368xxxx to Register server uni-v1.tpg.com.au successfully
2018-2-11 22:0:14 Voice Notice voice 1 Registering with VoIP number 024368xxxx to Register server uni-v1.tpg.com.au successfully
2018-2-11 21:55:14 Voice Notice voice 1 Registering with VoIP number 024368xxxx to Register server uni-v1.tpg.com.au successfully

 

 

 

3 REPLIES
Moderator

Hi @matthewsims,

 

As per checking, this issue has been escalated to our Engineering Team and they are now working on sending a new modem.

 

The Team is keeping a close eye on this case and will be in touch via SMS or phone call to provide further updates.

 

We will also make a follow up and if you have further quires, please let us know.

 

Thank you.

 

Level 1b

Thanks,

 

that makes 4 failed/faulty Huawei modems since I’ve been with TPG.

 

These modems are rubbish !

Moderator

An NBN Technician came out and was able to prove a working service using his test modem, thus we have decided to send a new one to get the connection working, @matthewsims.

 

Our Engineering Team is still waiting for an update, but rest assured that they will be in touch as soon as a new feedback becomes available.