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zhuowu0407
Level 2

Hi TPG Team members,

I was moving the house at 31/01/2020. I set up the router at the same day. However the internet is not working untill now. I try to mantually connect the router. It was successful but the singal light on the router turn to be red now. It is still not working. What should I do next? 

1 ACCEPTED SOLUTION

Accepted Solutions
zhuowu0407
Level 2

Thanks Riezl !

The internet is working after the phone call. 

View solution in original post

4 REPLIES 4
Riezl
Moderator

Hi @zhuowu0407, we have also received your PM. We'd like to arrange one of our senior technical specialists to contact you for assistance. Please PM us your best contact number and most convenient time to receive a call for troubleshooting. Thank you.

zhuowu0407
Level 2

Hi Riezl,

My contact number is xxxxx. You can call me between 10am and 7pm. Cause the signal of the apartment very weak. Thank you for your help and waiting for the call.

Esther Wu

Riezl
Moderator

Hi @zhuowu0407, we have arrange one of our senior technical specialists to contact you anytime between now and 7PM ACT time today.

 

Let us know should you have further queries. Thank you.

zhuowu0407
Level 2

Thanks Riezl !

The internet is working after the phone call.