No internet connection

[zhuowu0407]

Hi TPG Team members,

I was moving the house at 31/01/2020. I set up the router at the same day. However the internet is not working untill now. I try to mantually connect the router. It was successful but the singal light on the router turn to be red now. It is still not working. What should I do next? 

[Riezl]

Hi @zhuowu0407, we have also received your PM. We'd like to arrange one of our senior technical specialists to contact you for assistance. Please PM us your best contact number and most convenient time to receive a call for troubleshooting. Thank you.

[zhuowu0407]

Hi Riezl,

My contact number is xxxxx. You can call me between 10am and 7pm. Cause the signal of the apartment very weak. Thank you for your help and waiting for the call.

Esther Wu

[Riezl]

Hi @zhuowu0407, we have arrange one of our senior technical specialists to contact you anytime between now and 7PM ACT time today.

Let us know should you have further queries. Thank you.

[zhuowu0407 · Accepted solution]

Thanks Riezl !

The internet is working after the phone call.