No internet connection

[tierneyandrew]

Hi we have no internet connection on adsl. NBN available now and tech coming Friday to install. Would tpg have cancelled adsl service early

[BasilDV]

Hi @tierneyandrew,

We apologise for the inconvenience, however, we don't do such things to our customers connection.

The ADSL2+ service will be disconnected once the NBN is installed.

We understand that you've contacted our Tech team and it appears that there's a fault within the copper network. The case was escalated to our Engineering team and an assigned Engineer will be in touch with you via SMS or phone call within 24 to 48 hours once an update becomes available.

BasilDV

[tierneyandrew]

Thank you. We have the nbn behind installed later today. Will this be ready to go then

[BasilDV]

Hi @tierneyandrew

Yes, the installation should push through today given that the technicians will not encounter any problems (hazardous weather, etc) that may caused to delay the job.

Further updates will be given by your case manager once we received an update from NBN Co.

BasilDV