TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

No internet connection

Giihhk
Level 2
Level 2
‎12-02-2020 09:29 AM
Since 9th of Feb my internet hasn't working. The area I live in is Cabramatta. Can someone help?
0 Likes
Reply
2 REPLIES 2
Anonymous
Not applicable
‎13-02-2020 09:22 AM

Hi @Giihhk, we can see that your concern has been escalated to our Engineering Team. We have made a follow up and we have advised the case engineer to contact you within the day to discuss the progression of the case.

 

Should you have a preferred contact number and time, please let us know via PM. Thank you.

0 Likes
Reply
Anonymous
Not applicable
‎13-02-2020 02:20 PM

Hi @Giihhk, we can see that our Engineering Team has been in touch and discussed the concerns raised.

 

As per checking, an NBN technician has been booked to further investigate the issue and we have received your confirmation regarding the said appointment.

 

Our Engineering Team is closely monitoring this and the case engineer will be in touch for any additional update.

 

Should you need further assistance, feel free to message us.

0 Likes
Reply