TPG Community

Get online support

No internet connection

Level 1b
My internet hasn’t been working for over 24hrs. I have checked the NBN and no issues at my address.
1 REPLY 1
Highlighted
Moderator

Hi @Krasher

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and tested the line, but can't detect the NBN NCD box.

 

We've escalated the case to our Engineering team for further investigation and they'll be in touch with you within 24 to 48 hours via SMS or phone call as soon as an update becomes available.

 

BasilDV