No internet connection

[Feeko]

Hi there ,
Internet hasn't been connected now for 48 hrs +. Tried disconnecting modem, resetting modem , /ipconfig release and renew, WiFi working but no connection via telephone line. Tried calling customer support. Gave up after 20 mins, as I've got a new born and very time poor. Any light you can shed on this would be great. Help save a young family before we all get cabin fever and/or brains turn to mush watching free to air tv. Please and ty.

[Shane]

Hi @Feeko,

Before attempting the troubleshooting steps, we recommend that you do the following below.

• Check our Service Status at https://www.tpg.com.au/support/problems_connect_internet.php
•  "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

In this case, we've seen that this issue has been escalated to our Engineering Team and raised to Telstra. Further updates will be provided by one of our Engineers via SMS or Phone call when it becomes available.