No internet connection

[Jayden]

My internet is working and I can connect to it, but is saying no internet and not working. I have tried turning off and on the router as well as disconnecting the wires and reconnecting them.

[BasilDV]

Welcome to the Community @Jayden

For customers experiencing any issues with their NBN and ADSL2+ service, we recommend the best thing to do first is check if there's an outage in the area.

We have created this article that can guide you on How to Check for NBN Network Outage and you may also check our Service status page.

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link :

ADSL2+ - https://www.tpg.com.au/support/problems_connect_internet.php and

NBN - https://www.tpg.com.au/support/nbn/troubleshooting

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

BasilDV