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No internet connection

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Level 1c
We signed up for NBN yesterday and waiting for the new router to arrive. Since yesterday we don’r have Internet anymore even though we were told we will keep ADSL up and running until NBN gets connected in 2-5 business days.
1 REPLY 1
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Moderator

Hi @Karol

 

Welcome to TPG Community!

 

We tried to search for your account using your community details to no avail.

 

We'd like to look into your account for better understanding of the situation and have this resolved the soonest possible.

 

Please send me a PM with your TPG username or customer ID number.

 

How do I private message (PM) in the community?

 

BasilDV