We apologise for the inconvenience caused.
Recent update on the lodged fault indicated that an appointment was booked today, 06 January 2021.
Technician has replaced the DPU which is causing the issue. We can now detect that the internet is now up and running.
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
Should you require further assistance, please don't hesitate to reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support