No internet connection

[Lansdown]

My router doesn’t have the internet light on or LAN1. And I have no internet connection.

I’ve tried resetting and turning on and off at the wall

[BasilDV]

Hi @Lansdown

Welcome to the Community!

We were able to locate your account using your community details and it shows that the modem is online.

Let us know if you still unable to browse the internet.

BasilDV

[janeandsteph]

Hi Basil
What about the rest of us who are still waiting? Any updates for us?

[BasilDV]

Hi @janeandsteph

Thanks for reaching out and we apologise for the inconvenience.

We've tested the line and refreshed your connection, which solved the issue.

The modem is now online and working within specification. Please check your service and let us know if you need further assistance.

BasilDV