No internet connection

[Ame]

I don’t have internet connection since this morning. NBN modem looks ok, all 4 lights are ON. The power, 2.4G, 5G and WAN lights are ON on TPG modem. I tried power off and all cables but still not working.

[BasilDV]

Hi @Ame.

Thanks for reaching out.

The case has been raised to our Engineers and updates will be given within 24 to 48 hours as soon as it becomes available.

We apologise for the inconvenience.

BasilDV