I contacted TPG the other day for 2 reasons.
1. to check why our internet speed is no faster than previously despite upgrading to top level speed
2. After discovering that we have been charged for over 12 months for a mobile account that was cancelled in January 2019 I wanted to seek a refund on the charges.
There was the option of a call back. Was surprised when I received a call within minutes. I explained the first reason for my call and was told I needed to be transferred to another department. No problem, so I wait, and I wait and I wait..........
3 HOURS 2 minutes on hold. I gave up and hung up At no time was I given any option to leave a message or request a call back. This is TOTALLY UNACCEPTABLE, Corona impact or not.
VERY DISAPPOINTED TO SAY THE LEAST!! And my queries are still unresolved.