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VERY DISAPPOINTED - LEFT ON HOLD FOR OVER 3 HOURS

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Level 2

I contacted TPG the other day for 2 reasons.

 

1. to check why our internet speed is no faster than previously despite upgrading to top level speed

 

and

 

2. After discovering that we have been charged for over 12 months for a mobile account that was cancelled in January 2019 I wanted to seek a refund on the charges.

 

There was the option of a call back.  Was surprised when I received a call within minutes. I explained the first reason for my call and was told I needed to be transferred to another department. No problem, so I wait, and I wait and I wait..........

 

3 HOURS 2 minutes on hold. I gave up and hung up  At no time was I given any option to leave a message or request a call back.  This is TOTALLY UNACCEPTABLE, Corona impact or not.

 

VERY DISAPPOINTED TO SAY THE LEAST!!  And my queries are still unresolved.

 

3 REPLIES 3
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Moderator

Hi @alexjev 

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 2

How do I send PM

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Moderator

Hi @alexjev 

 

You can send me a PM by clicking on my username "KarlB" above and clicking "Send a Message"

 

Regards,

Karl