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No internet connectivity

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Level 1a
Hi - I'm unable to connect to the Internet this evening. The modem router lights are flashing. I've tried recycling the modem router without success.
Is there a known service issue? Can you help fix the issue?
Thanks.
4 REPLIES 4
Moderator

Hi @susanjbeck,

 

Welcome to the community! I was able to locate your account using your community details.

Allow me to run initial tests on your connection and get back to you shortly.

Regards,

Moderator

Hi @susanjbeck,

 

There is no fault has found based on initial test.

 

I would like to arrange a call from one of our Technicians for further tests and investigation.

 

Kindly PM us your best contact number and preferred time today.

 

In case you need a reference: How to send PM.

 

Regards

Moderator

Hi @susanjbeck,

 

Thanks for sending me your details.

 

I will arrange a call from one of our Technicians later tonight between 7-10PM for further test and investigation.

 

Regards,

Moderator

Hi @susanjbeck,

 

I've seen that you have been in touch with one of our Engineers and the connection issue has been escalated to our Engineering for further investigation.

 

Assessment may take 24-48hrs rest assured feedback will be provided by one of our Engineers via phone call or SMS where is possible.

 

Let me know should you require further assistance.

 

Regards,