Hello. Appreciate the effort in getting back to me when I understand you're probably overwhelmed with queries at the moment. However, I'd like to point out the response provided wasn't particularly useful. As written, I'd already visited the freight company website to check the delivery status and the Post Office to confirm if the modem was there for collection. In other words I'd already taken the steps you advised and was seeking information on what to do next. Luckily for me I visited the PO a second time and the modem was there for collection. This was fortunate as the NBN installation was schedule for the next day (even through I'd tried to reschedule/cancel through the TPG website, support chat, in response to the scheduling SMSs etc.    ... View more