No internet connectivity

[susanjbeck]

Hi - I'm unable to connect to the Internet this evening. The modem router lights are flashing. I've tried recycling the modem router without success.
Is there a known service issue? Can you help fix the issue?
Thanks.

[Shane]

Hi @susanjbeck,

Welcome to the community! I was able to locate your account using your community details.

Allow me to run initial tests on your connection and get back to you shortly.

Regards,

[Shane]

Hi @susanjbeck,

There is no fault has found based on initial test.

I would like to arrange a call from one of our Technicians for further tests and investigation.

Kindly PM us your best contact number and preferred time today.

In case you need a reference: How to send PM.

Regards

[Shane]

Hi @susanjbeck,

Thanks for sending me your details.

I will arrange a call from one of our Technicians later tonight between 7-10PM for further test and investigation.

Regards,

[Shane]

Hi @susanjbeck,

I've seen that you have been in touch with one of our Engineers and the connection issue has been escalated to our Engineering for further investigation.

Assessment may take 24-48hrs rest assured feedback will be provided by one of our Engineers via phone call or SMS where is possible.

Let me know should you require further assistance.

Regards,