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No internet for 2 weeks and no customer service available

Level 2

I've had no internet for two weeks, and ironically you have switched off the ability to contact you any way other than via the internet. Your live chat option is permanently unavailable and I am chewing through hotspot data from another provider whilst you still bill me for a service you cannot provide. I live in inner Sydney and there are no NBN outages listed for my suburb. I want an eta on when you can provide me the service you are billing me for, and confirmation you will NOT be charging me for the last two weeks. 


Hi @jane,


Welcome to the community!

If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.


Troubleshooting no internet connection

Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.