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No internet for a while and still being charged

Level 2
TPG sent a technician but the issue was never resolved. The technician said he will return on Monday tomorrow to resolve this but he expects the issue to be complicated.

I cannot use any internet now at home for like a month and TPG is still charging me. It is very frustrating. I would rather just go back to ADSL2 plus should I know the NBN TPG provides is so unstable and bad.

H I @Justin3811 



Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.


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